Glow & Go

Cancellation Policy

• Full payment is required to secure your date. • As a professional mobile service, we do not handle payments on site. • Each appointment reserves a dedicated 2–3 hour time block and travel commitment. • Advance booking protects our therapists’ safety, ensures schedule integrity, and allows us to provide a seamless, private experience — just as you would expect when hiring a mobile chef, photographer, or other on-location professional. • Appointments may be cancelled or rescheduled with at least 24 hours’ notice for a full refund. • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service. Same-day cancellations or missed appointments are non-refundable. • If you need to make a change to your booking, please contact us as soon as possible so we can accommodate other clients. • Approved refunds will be processed back to your original payment method (or e-transfer)

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